Please find below some of the questions we get asked the most. If you have a question that’s not on the list, please call us on 01743 491356 or use the online enquiry form at the bottom. We’ll then add it to our FAQ list, we promise….

How much do you charge for a website?

We get asked this the most! The answer, I’m afraid, will always be – “it depends”. When you book a holiday, do you want a cheap city break or two weeks in the Maldives?

Some businesses “just” need a website to introduce themselves and showcase a few testimonials. Others want more pages and a blog where they can upload and share news. Some have products they’d like to sell online. So naturally there are a range of prices dependent upon your needs.

We are not the cheapest but we are certainly not the most expensive. We know some agencies that will charge £10,000 for a website then outsource it to a student who builds it for £1,000! As long as the client is happy, you might think that’s fine, but Key 3 Media keeps everything in-house. This is one of the reasons why our web design service is quick and reliable. You know who’s doing the work. You can come and see us in person.

Websites that are more complex, such as ones with booking forms, will take longer to build and cost more but we will always be clear about deadlines and costs, so you know exactly where you stand.

Key 3 Media’s prices for a clean, mobile responsive, multi-page portfolio website start at £3,000+vat.

What platform do you use to build websites?

Our platform of choice is WordPress. Here’s why:

  • Over a quarter of the world’s websites use the WordPress platform (26.4%, source: W3Techs)
  • It is a system that is easy to pass over should you ever wish to switch web designers
  • The WordPress admin console is as simple to use as it gets, making future website edits, er, simple
  • You can give differing levels of admin console access to multiple users
  • The code is clean and simple, making WordPress websites Google-friendly
  • The design of each website is 100% customizable
  • WordPress sites are totally scalable, meaning you can just keep on adding content without compromising performance
  • If it’s good enough for The New York Times website, it’s good enough for us!

 

BUT (and it’s a big “but”) – for larger websites, ones that may require linking in with databases, for example, we do build fully bespoke platforms.

Whether it is WordPress or bespoke, Key 3 Media’s web design services are all about transparency and quality.

If you want to be in charge of editing your website as time goes on, we make it easy for you to do so. We can give you and your team whatever access rights you want. But most of our clients prefer us to do any ongoing updating and they simply pay us a monthly maintenance fee.

You will end up with a website tailored to your branding and requirements. We do not provide ‘off the shelf’ web design packages.

Do you host the websites you build?

We prefer to. It makes everything simpler from a technical perspective and better for you. Our website hosting service is super secure, reliable and includes a Google SSL security certificate, which many agencies charge extra for.

If you’ve ever been on a website and things don’t work properly, it’s because whoever’s hosting it is not doing their job properly. Key 3 Media gives our clients peace of mind.

We generally offer three website hosting packages:

  1. Bronze – as above @ £25+vat a month
  2. Silver – as Bronze plus we take care of unlimited changes for you; text revisions and so on @ £49+vat a month
  3. Gold – as Silver plus we research, write and upload a monthly blog for you @ £89+vat a month
How are you different to all the other social media guys out there?

There are indeed social media “gurus” springing up everywhere. Nothing wrong with that, of course. It’s a free world.

But we have to stress there is a huge difference between posting a couple of times a week and what Key 3 Media offers, which is full management. Clients literally don’t have to do anything bar send us pics and vids when they can, and we make that easy by setting up a WhatsApp group. We research, so we post strong content, we measure, monitor and respond 24/7. Oh, and we design, set up and manage Facebook Advertising – crucial to Facebook success.

Social media clients also enjoy the back-up of a team. If you have one person managing your social media, what happens if they get ill or go on holiday? If that happens to your Account Manager at Key 3 Media, another member of the team takes over.

We are regularly asked to speak at conferences on social media. We also run training sessions. But we stress that we are social media do-ers as well as speakers! It isn’t just theory we talk about. The information that Key 3 Media shares is practical – stuff that we have implemented first hand.

If you manage my social media, have I lost admin rights?

For most businesses we help with Facebook, we only require Editor rights rather than full Admin.

You and you alone should have full Admin rights, no matter how much you love your colleagues and employees. A full Admin is able to delete your Facebook Page, so it’s a big responsibility to share.

Our advice would be to have the business owner as Admin, Key 3 Media gets Editor access and that’s it. When a Facebook Page has multiple administrators, we run the risk of missing a notification. Someone asks a question on your page, one of your team checks the notification but doesn’t action it… and that notification disappears from Key 3 Media’s view. This could mean lost business for you.

Sometimes, however, we do require full Admin rights. Maybe it’s to create a page from scratch or merge two pages together. So trust is a factor in the relationship we have with clients.

For Twitter, Instagram and LinkedIn, there are no differing levels of admin rights. You’re a full Admin or nothing. Again, we’d advise keeping the circle of trust small.

Do you handle print or is it just design?

Because of the levels of print work we do for clients, we have negotiated excellent rates with a select number of recommended print companies.

We can do ‘design only’ for any marketing materials or ‘design + print’. If you know a printer, can get a price you’re happy with and the work will be of high quality, then go for it.

Many do prefer our one-stop-shop service but it really is up to you.

Our print prices include delivery to mainland UK.

Are you expensive?

Compared to a city agency? No.

Compared to a one-man band? Yes.

If you’re looking for cheap, Key 3 Media isn’t for you! There is cheap, fast and quality… and you can only choose two of them. You can’t get all three. That’s life.

We provide clients with a first class service:

  • team support, so you’ll always be covered
  • fast turnarounds
  • experienced directors and managers
  • responsive aftercare

 

And for that we charge a decent price.

 

Do you have specific payment terms?

Most of our one-off projects, for example a website build or leaflet design, are charged at 50% upfront and 50% upon completion.

Any ongoing marketing support, such as consultancy or social media management, is payable monthly by Direct Debit. Ongoing work is an agreed initial period of usually three months and then a rolling three-month contract.

We don’t do long-term tie-ins.

How much support can I expect?

Our support for social media clients is 24/7. There’s no point a member of the public asking a question on social media on Friday night and no one gets back to them till Monday morning! With one client, we converted four social media enquiries into four new clients on Christmas Day. (That might sound sad, we appreciate…!) A social media client may also want to send us a time-sensitive photo that needs sharing ASAP. It’s all good.

In terms of asking us questions or seeking advice, each member of the Key 3 Media team has a work mobile. Each client has one or two main points of contact and they are welcome to call, text, email or WhatsApp within standard office hours. So if you text us for help on a Sunday evening, we will reply on Monday morning. BUT… if you want to “pick our brains” outside of standard office hours, we do offer a premium rate service. This suits some of our clients better, where we are acting as full-time marketing consultants.

We find it amazing that business owners are surprised when suppliers get back to them in a timely fashion. So if you like to feel heard and appreciated, we’re your guys!

Will you handle small jobs?

We have launched companies from scratch. We have also printed a few business cards for someone. Some businesses say, “No job too small,” yet they don’t get back to you when you enquire about a small job. When we say it, we mean it!

Maybe you simply need your comp slip design tweaking. Or you can’t get a Facebook Ad to work properly. Key 3 Media will always get back to you with a price and a delivery date.

We have done small jobs for people and never heard from them again, which is fine. We have done small jobs for other people and they have, in turn, led to massive jobs.

Some folk seem surprised when we take on a little project. But it’s just good business sense as far as we’re concerned.

You're based in Shrewsbury but do you travel?

Although most of Key 3 Media’s clients are based in Shropshire, we do help businesses further afield. We have London clients and a few Cheshire way.

Depending on the work, face-to-face meetings are accommodated and sometimes necessary. Other times, Facetime is all that is needed.

Everything starts with a phonecall. So if you’re nowhere near us here in the heart of England, please do still get in touch.

4 The Creative Quarter
Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG

Tel: 01743 491356

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